Refund Policy

I hope that you will be delighted with your purchase, but there may be occasions where you feel it necessary to return an item. Please contact me first to let me know there’s an issue. To start a return, you can contact us at pottery.stoneyridge@gmail.com. If your return is accepted, we’ll send you on instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please do this within 7 working days of delivery. You will be responsible for the item or items until they reach me, so I suggest using a tracked/signed delivery method.

If you return an item to me that is faulty, which you did not order or for any other reason which is my fault, I will also pay you the cost of the return postage.

Please note goods that are personalized, bespoke or made-to-order to your specific requirements are non-refundable unless faulty.

If an order is returned to me because of an incorrect or incomplete address then there would be a second shipping fee to send it out again, unless the address error was my mistake.  If you'd prefer a refund then the refund would be for the order value minus actual P&P costs.

You can always contact us for any return question at pottery.stoneyridge@gmail.com.